IT Maintenance
The unglamorous work that decides whether a bad morning is an inconvenience or a week of lost revenue. Flat monthly rate, defined response times, no lock-in.
One of the areas we are asked for most — not the limit of what we take on.
Everything else we handleThe work
Boring, on purpose.
Most IT disasters in small businesses are not sophisticated attacks. They are a backup nobody had tested, a laptop two years behind on updates, a shared password in a spreadsheet, an invoice paid to an address that was not quite the supplier's. All preventable, all unglamorous, all things that get postponed until the week they cannot be.
Our job is to make sure those things are simply handled — patched, backed up, monitored, documented — so that your team's experience of IT is that it works and, when it does not, someone who already knows your setup answers.
Backups you can actually restore
A backup nobody has restored from is a hypothesis, not a safety net. We run test restores on a schedule and record the results, so if the worst happens we know how long recovery takes because we have already measured it.
Security proportionate to the business
Multi-factor authentication everywhere, a password manager the team will actually use, managed endpoint protection, email filtering tuned against invoice fraud and impersonation, and least-privilege access so a single compromised account is not a full breach. Not an enterprise security programme you will quietly stop following in month two.
Included in the monthly plan
- Patch management for workstations and servers
- Backup, offsite copy and scheduled test restores
- 24/7 monitoring with alerting on the things that matter
- Endpoint protection and email security
- Microsoft 365 or Google Workspace administration
- Onboarding and offboarding of staff accounts
- Helpdesk for your team, by email or phone
- Vendor liaison — ISP, phones, line-of-business software
- Documented asset register and quarterly review
Response times
Business down: one hour. One person blocked: four business hours. Everything else: next business day. Written into the agreement, and reported against each quarter — including the times we miss.
How it goes
Onboarding takes about two weeks.
Assessment
We inventory every machine, account, licence and service, and hand you a written picture of what you have — including anything you are paying for twice.
Stabilise
The urgent gaps first: unpatched systems, missing or untested backups, accounts without MFA, ex-staff who still have access.
Standardise
Monitoring, protection and documentation rolled out consistently, so support does not depend on who happens to remember the setup.
Review
Quarterly: what broke, what we fixed, what is ageing out, and what should be budgeted for next. Thirty minutes, no upsell theatre.
Questions
What clients ask about managed IT.
How is it priced?
A flat monthly rate based on how many people and devices you have, plus any servers. It covers everything in the list above — support included, not billed by the hour, so nobody hesitates to raise a problem while it is still small. Hardware, licences and large projects are quoted separately.
We are only eight people. Is that too small?
No — that is a typical size for us. Under about five people a lighter plan usually makes more sense, and we will tell you if that is the case rather than sell you the full package.
Do you come on site?
Across Central Texas, yes, when something genuinely needs hands on it — network gear, a failed machine, a new office. Most issues are resolved remotely and faster that way.
What if we want to leave?
Thirty days' notice, and we hand over the documentation, credentials and asset register to whoever takes over. Every account is already in your name, so there is nothing to unlock or buy back.
Free quote
How many people and machines?
That is usually enough for us to quote. Send the numbers and anything currently causing you grief, and you will have a monthly figure within one business day.